Services & Amenities
At the Loden, it’s the personal touches that make the difference. The Loden’s friendly team go above and beyond to make your stay as memorable as possible, from nightly inspirational quotes by your bedside to offering complimentary Electra-Townie bikes to explore the city.
Each of the Loden’s services and amenities has been thoughtfully chosen to offer Loden guests an enhanced Vancouver experience with all the comforts of home.
- Complimentary Local Car ServiceComplimentary downtown drop-off service in Loden’s London-style cab. Based on availability.
- ConciergeKnowledgeable concierge team available in the hotel to provide guest recommendations for the best local restaurants, attractions, activities, etc. Download the Loden Concierge App on your mobile device for service on the go.
- Morning Coffee & TeaSelf-serve morning NESPRESSO coffee bar and TWG tea selection in the lobby from 3am-10am. Contact the Guest Experience team to request an in-room NESPRESSO machine or kettle.
- Complimentary NewspaperComplimentary newspaper delivered daily to your room
- In-Room Dining (24 hours)24-hour in-room dining service offering meal options from Tableau Bar Bistro an award-winning local favourite with today’s take on French cuisine with a West Coast twist.
- Daily HousekeepingDaily housekeeping service using Lotus Pro, a hypo-allergenic, 100% chemical-free cleaning system.
- Nightly Turndown ServiceComplimentary nightly turndown service to freshen your room before bed.
- Laundry and Dry CleaningSolvent-free laundry and dry cleaning services through Loden’s garment care specialists. Applicable charges apply.
- Shoe ShineComplimentary shoe-shine service available upon request.
- Valet Service & ParkingOvernight valet parking service available in a gated, underground parking garage by Loden’s dedicated Bell Valet team.
- Complimentary Electric Vehicle Power-Up StationsWhile resting, re-energize your Electric Vehicle with Loden’s complimentary high powered Tesla and Nema 14-50 wall connectors available within the Loden’s gated, underground parking garage. Tesla owners can monitor live power up levels through their mobile app and Loden’s complimentary high speed WiFi. Valet parking charge waived for electric vehicles while staying or dining at Loden.
- Wheelchair AccessibleThe entire hotel is 100% wheelchair accessible and proudly offers designated wheelchair accessible rooms with a roll-in shower, including a shower bench, hand-held shower head and grab bars. Other accessible features include an easy-access vanity, lower counters, grab bars around the water closet, automatic door openings (from both inside and outside the room), and strobe lights for the fire alarm for those who are hearing impaired.
- Personal Elevator AccessThe guest floors at Loden require an authentication keycard that unlocks each elevator car to it’s destination. This provides personal access to registered hotel guests.
- Allergy-Friendly FloorDedicated specially as a fur-free, feather-free floor for guests with specific preferences or sensitivities. For more details on the Loden’s allergy-friendly rooms, click here.
- Pet-Friendly AccommodationThe Loden is not only pet-friendly but caters to your pet as a regular guest offering plush, luxurious beds, food dishes, freshly baked biscuits, a dog-walking map, the latest issue of Modern Dog Magazine, and a clean-up kit.
- Complimentary High-Speed Wireless InternetComplimentary password-protected, high-speed wireless internet access available throughout the entire hotel including all guestrooms, meeting facilities and public areas.
- Tableau Bar BistroVancouver local’s favourite French restaurant – serving a West Coast take on French bistro cuisine. Tableau serves daily breakfast, lunch, dinner, and weekend brunch. Learn more www.tableaubarbistro.com.
- BeFit Fitness Studio (24 hour access)Round-the-clock complimentary guest access to BeFit Fitness Studio, the Loden’s 1,400 sq. ft. fitness facility with a view of the city and urban garden oasis. BeFit Studio is equipped with boxing equipment, cardio equipment, free weights, yoga props, etc. Professional personal training and nutritionist services available upon request (applicable charges apply).
- Complimentary Cruiser BikesGuests are welcome to reserve one of the Loden’s Electra-Townie Cruiser bikes available exclusively to hotel guests. For your travels, we also provide a bottled water, map and helmet. Based on availability.
- Loden Spa SuiteLoden Spa offers guests a private treatment room to enjoy a massage, facial or manicure/pedicure treatment during your stay. Click here to view the spa menu.
- Infrared SaunaLocated within the Loden Spa Suite, sauna sessions are available for $25 for a 30 minute session or included in any private spa treatments.
- Business NicheThe Loden Business Niche is a private room equipped with a wide screen desktop computer, high-speed internet access, a laser jet printer and telephone. Access to this private, one-person work station is offered to all guests complimentary, based on availability.
- Loden Mobile Concierge AppDownload the Loden Mobile Concierge App complimentary to pre check-in, order room service or get local recommendations.
If you have any questions or are looking to request further services/amenities during your stay at the Loden, please contact the Guest Experience team at 1-877-225-6336.