At Loden Hotel, the privacy and confidentiality of your personal information is important. We are committed to maintaining the privacy and security of your personal information. We may update this policy from time to time, so please check here frequently. We will not disclose identifiable user information to any third party without your consent.
Loden is committed to safeguarding your privacy while visiting our hotel Websites including: theloden.com. Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of our Websites includes the gathering of certain types of information about our Website visitor.
What information is collected about you? How do we use it?
We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form.
Information collected on our Websites may be used to:
- Plan and purchase hotel accommodations
- Enter your email in our promotions or sweepstakes
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our Web site
All forms will provide an opt-out button to allow you to choose not to participate in our hotel lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for hotel purposes or in joint promotions with a hotel partner. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.
Permission for Use
If you decide to make an online reservation on our Website, you will be linked to a reservation interface and a third party booking engine provided by Hubx. While it appears to be part of our Web site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine Vendor carefully. The Booking Engine Vendor participates in the VeriSign Secure Web site Program, a top security certification program, and:
- Has a VeriSign Secure Server ID.
- All information sent to this Web site, if in an SSL session, is encrypted, protecting against disclosure to third parties.
Protecting your information
We would like our Website visitors to feel confident about planning and purchasing your accommodations online, so we are committed to protecting the information we collect. We’ve implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Website is hosted in a secure environment. The Website servers and systems are configured with data encryption technologies and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Withdrawing Consent to Use
Use of Aggregated Data
We are interested in improving our Website and may develop and offer new features and services. We monitor aggregated data regarding use of our Website for marketing purposes and to study, improve and promote use of the Web site in connection with such purposes. We may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Web site users in any way that identifies who they are or how to contact them.
We have two exceptions to these limits on use of personal information:
- We may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of our website from unauthorized use or misuse, of our Website or anything found on our Website.
- We may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.
To enable features on our Website, we may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our Web site, keep track of information so that you do not have to re-enter it each time you visit our Web site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited our website. Cookies by themselves cannot be used to find out the identity of any user.
Children’s Privacy & Parental Consent
Links Provided To Other Web sites
We may provide links to a number of other Web sites that we believe might offer you useful information and services. However, those Web sites may not follow the same privacy policies as our hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any Website owners whose Web sites may be reached through this Web site, nor can we control the activities of those Websites. We urge you to contact the relevant parties controlling these Web sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.
Policy Modifications & Contacting Us
1177 Melville Street,
Vancouver, B.C. V6E 0A3
WorkPhone: 604 669 5060
Fax: 778 373 1609